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I will remotely troubleshoot and fix your windows PC
President at ShockproofIT Inc
I am an experienced IT Support Specialist with an extensive background in hardware, software, cybersecurity, networking, and cloud services. I have hands-on experience supporting Microsoft 365, Google...
About this Gig
Having trouble with a slow, unstable or malfunctioning Windows PC? I provide professional remote troubleshooting and technical support for Windows 10 and Windows 11 computers.
I can assist with:
- Slow performance and freezing
- Windows errors and crashes
- Software installation and configuration
- Driver and update problems
- Printer and peripheral issues
- Startup and login problems
- Network and internet connectivity
- Malware and security checks
- General system cleanup and optimization
How it works:
1. Please message me before ordering with a brief description of the problem.
2. I will review the issue and recommend the appropriate package.
3. We will schedule a secure remote-support session.
4. I will diagnose the problem, perform the agreed troubleshooting and explain the outcome.
Packages are time-based. If the issue requires replacement hardware, paid software, onsite service or more time than purchased, I will explain the available next steps before proceeding.
Although many problems can be resolved remotely, a successful repair cannot be guaranteed when the cause is failed hardware, unsupported software, unavailable credentials or another issue outside my control.
Device:
Desktop
•
Laptop
•
Server
Operating system:
Windows
FAQ
Can you guarantee my problem will be fixed?
Many Windows issues can be resolved remotely, but a repair cannot be guaranteed before diagnosis. If the problem involves failed hardware or requires onsite service, I will explain my findings and recommend the next step.
How will you access my computer?
We will use a secure remote-support application during the scheduled session. You remain present and can end the connection at any time.
What do I need before the session?
A working internet connection, access to the affected Windows computer, administrator credentials where required, and a brief description of the issue or any error messages.
Do you repair physical hardware?
I can remotely diagnose likely hardware problems and recommend replacement parts or next steps, but physical repairs and installations are not included.
What happens if we need more time?
Additional support time can be purchased in one-hour increments through the Gig’s Additional Hours option.
