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English
$
USD
I will remotely troubleshoot and optimize your business network
President at ShockproofIT Inc
I am an experienced IT Support Specialist with an extensive background in hardware, software, cybersecurity, networking, and cloud services. I have hands-on experience supporting Microsoft 365, Google...
About this Gig
Experiencing slow Wi-Fi, connection drops or network configuration problems?
I'm a Canadian IT Support Specialist and owner of ShockproofIT, providing professional remote network troubleshooting for businesses and home offices.
I can assist with:
- Slow or unstable Wi-Fi
- Router and access-point configuration
- Internet and device connectivity
- DNS, DHCP and IP addressing
- VPN setup and troubleshooting
- Guest and business network separation
- Network performance and security
- Remote network planning and recommendations
Each package includes the listed amount of support time. Please message me before ordering so I can review your network setup, confirm the appropriate package and determine whether the issue can be handled remotely.
Physical cabling, hardware installation and onsite repairs are not included. Issues caused by failed equipment or an ISP outage may require assistance from a local technician or service provider.
Device:
Desktop
•
Laptop
•
Server
•
Router
•
Other
Operating system:
Windows
•
Linux
•
IOS
•
Android
•
OSX
FAQ
Can every network issue be fixed remotely?
Many configuration and connectivity issues can be resolved remotely. Physical cabling problems, failed hardware and ISP outages may require onsite assistance.
What equipment do you support?
I can assist with routers, wireless access points, switches, computers, servers and connected devices from many common manufacturers.
How will you access my network?
We can use a secure remote-support session while you remain present. Please never send passwords, MFA codes or other sensitive credentials through Fiverr messages.
What if more time is required?
Additional support time can be purchased in one-hour increments. I will notify you before exceeding the time included with your package.
Can you help if the entire network is offline?
Yes, I can provide guided troubleshooting through Fiverr while you use a cellular connection. Direct remote access may not be possible until internet connectivity is restored, and ISP or onsite assistance may be required.
