Md Zahidul Alom

Senior Executive Officer

Bengal Commercial Bank • Full-time

Nov 2022 - Present • 3 yrs 10 mos

o Successfully launched the country’s first-ever multicurrency Debit, Credit, and Prepaid. o Led the design and integration of the Debit, Credit, and Prepaid Card GL mapping within the Flora CBS. o Spearheaded the integration of the end-to-end Debit Card Module—including issuance, re-issuance, and activation—into the Flora CBS. o Contributed to the flawless deployment of the bank's mobile application and active member of UAT teams. o Spearheaded the end-to-end design and implementation of the Islamic Credit Card's operational parameters, based on the Wakalah concept. o Directed Card Operations & Customer Support teams to deliver seamless, secure processing for the entire portfolio of Credit, Debit, and Prepaid card transactions, enhancing operational reliability and customer trust. o Expert in Dispute & Fraud Management, leading chargeback resolution and loss mitigation strategies to safeguard organizational assets. o Directed the settlement and reconciliation of all card-related General Ledger (GL) accounts, guaranteeing 100% accuracy and strict adherence to all payment network and bank regulations. o Directed project management and User Acceptance Testing (UAT) in collaboration with payment schemes and the Core Banking System (CBS) to successfully launch new financial products. o Proactively managed risk and ensured regulatory compliance by designing and executing effective mitigation strategies, safeguarding organizational integrity. o Strategic execution of new business requirements into efficient operational workflows, aligning strategic objectives with ground-level execution.

Executive Officer

Midland Bank Ltd • Full-time

Jun 2021 - Nov 2022 • 1 yr 5 mos

In my role, I oversaw the Card Operations, Settlement, Reconciliation, and Dispute Management, providing strategic leadership and fostering operational excellence. I supported the Head of Cards as Card Operations Manager in executing departmental goals and was responsible for ensuring the accuracy and efficiency of card-related processes. The key performance was – o Implemented the Contactless EMV Card o Introduce the Green PIN for all card products o Real Time Credit Card Payment Module

Executive Officer

Shahjalal Islami Bank PLC. • Full-time

Feb 2009 - Jun 2021 • 12 yrs 4 mos

My tenure at SJIB strengthened my expertise in card operations, regulatory reporting, and cross-functional project management, contributing to the bank’s innovation and customer service excellence. As a core member of the Card Operation & Settlement Unit at Shahjalal Islami Bank PLC., I contributed to the successful launch and management of various card services, driving operational efficiency and supporting strategic growth. The key performance was – o Introduce the Islamic Credit Card – design, implementation, and accounting of operational parameters o Systems Integration and Configuration – Integration of Credit Card Payment Module in Core Banking o Magnetic Stripe to EMV Chip Migration