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shondon616

Shon G

@shondon616

Technical Support Consultant

Poland
English, Malayalam
About me
I am a customer support and operations professional experienced in resolving complex customer enquiries within fast-paced, high-volume environments. I am skilled in chat and digital support, escalation management, and accurate CRM case documentation while maintaining strong quality and response standards.... Read more

Skills

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shondon616
Shon G
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will be your customer support or chat support agent
From$10 / projectMore details
Messaging & Emailing
I will be your virtual assistant for email and admin tasks
From$10 / projectMore details

Work experience

Teleperformance

Technical Support Consultant

Teleperformance

Apr 2025 - Jun 2025 • 2 mos

Managed high-volume customer interactions, resolving 30–40 cases per shift through digital support channels. Maintained accurate CRM documentation ensuring full case traceability and compliance. Handled complex enquiries escalated beyond automated and first-line support. Guided customers through troubleshooting steps with patience and clarity, improving overall user experience.