s
shray5tech

Shray B

@shray5tech

I automate your reporting and build AI tools that save you hours

India
English, Hindi
About me
I'm Shray, a data and AI professional with 7+ years in customer analytics, experimentation, and applied ML, including American Express and British Airways. I turn messy data into automated, AI-powered solutions that save time and drive better decisions. What I offer: RAG chatbots that answer questions from your documents Automated dashboards and AI report bots (Power BI, Python, Slack) Churn, retention, and funnel analysis with clear next steps Customer feedback and sentiment analysis Fast replies, documented work, results tied to your goals.... Read more

Skills

s
shray5tech
Shray B
Offline • 
Average response time: 1 hour

See my services

AI Chatbot Development
I will build custom rag chatbot and ai agent for your business
From$50 / projectMore details
SQL & NoSQL Queries
I will complex sql queries, optimize database, and debug scripts
From$30 / projectMore details

Portfolio

Work experience

American_Express

Customer Analytics Analyst

American Express • Full-time

Jun 2021 - Sep 2025 • 4 yrs 3 mos

Analyzed customer call and complaint data to improve service quality and efficiency for a global commercial business. - Built a Logistic Regression model on ML-labeled call data, improving the VIBE sentiment score from 78% to 81% and cutting Average Handle Time from 370s to 350s. - Designed and ran A/B experiments to validate interventions, confirming statistically significant gains versus control groups. - Delivered insights from complaint data (SQL, Python) to 150+ stakeholders and senior leadership. - Built Power BI and Tableau dashboards with DAX and automated Python reporting workflows, reducing manual effort across business units. - Applied sentiment analysis and complaint mining, contributing to a 6% increase in CSAT.

British_Airways

Consultant, Ticketing & Operations

British Airways • Full-time

Sep 2018 - Jun 2021 • 2 yrs 9 mos

Supported commercial decision-making and operational tracking for ticketing and support workflows across US and UK operations. - Built SQL queries and Excel dashboards for performance tracking. - Ran QA and compliance evaluations, ensuring process quality and data security adherence. - Delivered recurring operational insights that improved visibility into ticketing and support.