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shriyassharma

Shriya S

@shriyassharma
India
English, Hindi, Punjabi, Kannada
About me
I help businesses fix broken support operations — fast and without fluff. Drowning in tickets, inconsistent agents, or zero SOPs? I build the QA frameworks, audits, and standard operating procedures that get your support team structured and consistent. 13+ years across marketplaces, fintech, and ops-heavy businesses. Managed 2,300+ agents across 14 sites. Real outcomes: fewer tickets, faster resolution, higher satisfaction. Tell me your biggest support headache — I'll tell you exactly what to fix.... Read more

Skills

s
shriyassharma
Shriya S
Offline • 

See my services

Business Efficiency & Automation
I will write customer support sops your team will actually follow
From$50 / projectMore details
Consulting
I will audit your customer support process and tell you what is broken
From$75 / projectMore details

Work experience

Zee_Entertainment Enterprises Limited

Senior Operations Manager

Zee Entertainment Enterprises Limited • Full-time

Jan 2022 - Jul 2022 • 6 mos

● Led CX transformation project to streamline support operations and reduce escalations by 75%

Amazon

Investigation Specialist, Risk Management

Amazon • Full-time

Jul 2010 - Apr 2013 • 2 yrs 9 mos

● Owned Bezos and BBB escalations for North America ● Led India operations for global Blurb compliance initiative, reducing policy violations

Google

AdWords Representative

Google • Full-time

May 2008 - Dec 2008 • 7 mos

● Reviewed digital ads for accuracy and policy compliance.