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SHUBBY
@shubbyprocrm
CRM EXPERT
United Kingdom
English, Spanish, German, Arabic
About me
I am Subomi, a Professional CRM and IT Service Management Specialist experienced in implementing and optimizing service desk solutions for businesses. I help organizations streamline operations by setting up platforms like ServiceNow ITSM, Jira Service Management, NinjaOne, Freshservice, ClickUp, SysAid, ManageEngine ServiceDesk Plus, and BMC Helix. I also deploy help desk and managed service tools such as Atera, Alloy Navigator, Wavity, and SMAX. My goal is to build efficient workflows, automation, and scalable systems that improve support delivery and productivity.
Skills
SHUBBY
Offline •
Average response time: 1 hour
See my services
CRM Management
I will setup servicenow IT service management ninjaone jira service management atera
CRM Management
I will setup clickup sysaid milvus ti alloy navigator wavity help and service desk
Work experience
Senior IT Service Management (ITSM) & Service Desk Implementation Specialist
Upwork • Freelance
May 2024 - Present • 2 yrs
As a Senior IT Service Management (ITSM) & Service Desk Implementation Specialist, I have helped organizations design, deploy, and optimize modern support systems that improve operational efficiency and service delivery. My work focuses on transforming fragmented support processes into structured, automated, and scalable service management environments that allow teams to respond to requests faster and manage operations with clarity. I have implemented and configured a wide range of ITSM and help desk platforms including ServiceNow IT Service Management, Jira Service Management, NinjaOne, Atera, Freshservice, ClickUp, SysAid, Alloy Navigator, Wavity Help Desk, and ManageEngine ServiceDesk Plus. Through these platforms, I help organizations build reliable ticketing systems, automate workflows, structure service catalogs, and deploy dashboards that give teams full visibility into their service operations. Throughout my experience, I have supported startups, growing businesses, and corporate IT teams in launching fully functional service desks that improve internal support, customer service operations, and incident management processes. My approach focuses on aligning system configuration with real operational workflows, ensuring that every system is practical, easy to manage, and built for long-term scalability. Key achievements include designing automated ticket routing systems that significantly reduce response times, implementing SLA monitoring frameworks that improve accountability within support teams, and building knowledge base systems that empower users to resolve common issues faster. I have also helped organizations migrate from manual support processes to centralized ITSM platforms that streamline communication and reduce operational bottlenecks. My goal in every project is to deliver a structured service management environment that improves productivity, enhances service delivery, and enables teams to operate with greater efficiency and control.
