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shubhadeep_97

ShubhadeepB

@shubhadeep_97

Customer Support and Escalation Specialist , Amazon and E commerce

India
English, Hindi, Bengali
About me
I'm a Customer Operations & Process specialist with 4+ years of experience across Amazon and HDFC Bank, handling complex case resolution, high-priority escalations, SLA/KPI management, quality auditing, and root cause analysis. I help online sellers and small businesses manage customer support without the overhead of a full-time hire - from Amazon buyer messages and returns to general help-desk tickets. I also bring banking-grade discipline around data privacy and compliance. I work evening and overnight IST hours, which lines up naturally with US and UK business hours.... Read more

Skills

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shubhadeep_97
ShubhadeepB
Offline • 

See my services

E-Commerce Store Management
I will manage your amazon seller customer service and escalations
From$15 / projectMore details

Work experience

Amazon

Customer Service Associate – Specialized Vertical

Amazon • Full-time

Feb 2024 - Apr 2026 • 2 yrs 2 mos

Managed complex, escalated customer cases while consistently meeting SLA, KPI, and turnaround-time targets. Resolved high-priority escalations by coordinating cross-functionally with tech, warehouse, and logistics teams. Conducted quality audits and root cause analysis to identify recurring issues and improve service workflows. Operated independently in a high-volume, remote support environment while maintaining strict data confidentiality.

HDFC_Bank

Branch Sales Officer

HDFC Bank • Full-time

Sep 2021 - Oct 2023 • 2 yrs 1 mo

Managed customer portfolios while balancing relationship management with business targets. Followed RBI guidelines and internal compliance/security protocols when handling sensitive financial data. Identified and escalated high-risk transactions, supporting appropriate risk controls and regulatory documentation. Coordinated with internal stakeholders to ensure accurate handling of customer and compliance requests.