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shubhangi1192

Shubhangi V

@shubhangi1192

Customer Onboarding Manager Implementation Engineer

India
English, Hindi
About me
I am a technically sophisticated Software Engineer with over 10 years of experience specializing in SaaS implementation, customer onboarding, and project management. I expert in bridging the gap between complex technical requirements and business objectives to drive revenue and optimize ROI.... Read more

Skills

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shubhangi1192
Shubhangi V
Offline • 
Average response time: 1 hour

See my services

Consulting
I will design a tailored client onboarding playbook and welcome sequence for you
From$100 / projectMore details

Work experience

Netcore_Cloud

Senior Onboarding Specialist

Netcore Cloud • Full-time

Dec 2021 - Apr 2026 • 4 yrs 4 mos

Process Optimization: Successfully reduced the Turnaround Time (TAT) for client onboarding, increasing the department's capacity to handle more projects simultaneously. • Strategic Consultation: Elevated client success by providing data-driven feedback and strategic consultation, resulting in measurable ROI boosts and higher customer engagement. • Product Innovation: Acted as a key liaison between clients and the product team, contributing ideas that enhanced the product portfolio and drove growth in Monthly Recurring Revenue (MRR). • Project Management: Managed high-value accounts with flawless delivery, navigating unique business challenges and complex integrations.

WebEngage

Customer Onboarding Manager

WebEngage

Apr 2021 - Dec 2021 • 8 mos

Best Practices: Established quality setup standards for all accounts within the assigned region to ensure maximum stability prior to launch. • Business Alignment: Conducted deep-dive sessions to learn client business goals, ensuring the WebEngage solution was integrated for maximum efficiency. • Cross-Functional Collaboration: Partnered with Sales and Product teams to maintain a 360-degree view of product feature updates and client needs.