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Shweta S
@shwetacsops
Customer Success and Client Onboarding Expert
India
English, Hindi
About me
I am a Customer Success Specialist with over 9 years of experience in the banking and fintech domains. I help businesses improve customer onboarding, service operations, and client experience by streamlining workflows and reducing escalations. My expertise includes CRM management, process documentation, and cross-functional collaboration to ensure operational excellence.
Skills
Shweta S
Offline •
Average response time: 10 hours
See my services
Customer Success
I will provide professional customer support
Risk Management
I will draft professional kyc aml policy for your business
Portfolio
Work experience
Operations Manager
HDFC Bank • Full-time
Feb 2022 - Nov 2025 • 3 yrs 9 mos
Managed end-to-end documentation and processing for SME loan portfolios, handling 70+ active cases monthly. Served as primary client contact for loan queries and disbursement updates, reducing escalations significantly. Coordinated across credit, underwriting, and sales teams to ensure zero-gap loan processing and improved within-TAT resolution from 92% to 98%.
Solution integrator
Ericsson • Full-time
Feb 2014 - May 2015 • 1 yr 3 mos
Worked as a Solution Integrator in the Noida area, focusing on technical integration and solution delivery within the telecommunications domain. Responsible for implementing and integrating systems to meet specific project requirements and operational standards.
