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Remote IT Support System Administrator
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IT Infrastructure & Dev Specialist
AireSpring • Full-time
Sep 2022 - Present • 4 yrs
Administer Microsoft 365, Azure AD (Entra ID), and enterprise networking (Cato SASE/SD-WAN, Citrix) for multi-regional teams. Sustained 99%+ SLA compliance and reduced incident resolution time by 40% through workflow redesign.