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Siam Ur Rahman
@siaaamur
Customer Experience and Operations Specialist for Reliable Business Support
Bangladesh
English, Bengali, French, Italian, German
About me
Customer Experience and Operations Specialist with 6+ years of experience supporting e-commerce and service businesses. I have managed customer communication, email handling, reporting, data tracking, and administrative workflows. Skilled in business reporting, CRM systems, workflow optimization, and operational support. I help businesses stay organized, respond faster, and maintain reliable operations. Detail-oriented, dependable, and committed to delivering accurate, professional support for long-term success.
Skills
Siam Ur Rahman
Offline •
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Messaging & Emailing
I will manage your customer support and email communication
Portfolio
Work experience
Customer Experience Lead— Chaldal PLC
Chaldal PLC • Full-time
Mar 2024 - Present • 2 yrs 2 mos
Led customer experience and operations, managing team performance, customer communication, and administrative workflows. Improved service quality and operational efficiency through structured reporting, workflow improvements, and process optimization. Coordinated with internal teams to resolve issues, maintain organized systems, and ensure reliable business operations and customer satisfaction.
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