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siddique_usman

Usman Siddique

@siddique_usman

Network Engineer

Pakistan
English, Urdu, Hindi
About me
BS Information Technology (BSIT) graduate with a strong passion for Networking and System Administration. Trained in CCNA Routing & Switching and MCSA from PAPTech College, with hands-on experience in network configuration, Windows Server administration, Active Directory, DNS, DHCP, troubleshooting, and IT support. I am committed to delivering reliable, secure, and high quality solutions with professionalism, clear communication, and timely delivery.... Read more

Skills

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siddique_usman
Usman Siddique
Offline • 
Average response time: 1 hour

See my services

Server Administration
I will install and configure active directory in windows server
From$35 / projectMore details
Technical Support
I will do cisco packet tracer networking projects
From$25 / projectMore details

Work experience

Helpdesk Engineer Level II

Company • Full-time

Feb 2025 - Present • 1 yr 6 mos

Working as a Level-2 Helpdesk Engineer, providing technical support and troubleshooting for internet and network-related issues. Responsible for diagnosing connectivity problems, resolving customer escalations, configuring network devices, supporting fiber broadband services, and coordinating with field and network teams to ensure timely issue resolution. Experienced in ticket management, remote troubleshooting, and delivering high-quality customer support while maintaining service level agreements (SLAs).