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silafrancis

Sila Francis

@silafrancis

Airbnb booking virtual assistant

Tanzania
Swahili
About me
Hotelier based in Dar es Salaam, Tanzania with 1+ years in guest service and reservations. I help Airbnb hosts and small hotels manage guest messages, bookings, and check-in instructions so they never miss a booking. I understand hotel problems: late check-ins, booking changes, guest complaints. Available 1 hour daily with fast replies in Tanzania timezone GMT+3. Let me handle your guests while you focus on your property.... Read more

Skills

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silafrancis
Sila Francis
Offline • 

See my services

General Assistance
I will be your airbnb booking virtual assistant and guest support
From$10 / projectMore details

Work experience

Hyatt_Hotels

GUEST RELATION OFFICER

Hyatt Hotels • Full-time

Jul 2022 - Present • 4 yrs

Company: Johari Rotana hotel Dar es salaam - Managed 120+ guest bookings monthly via phone/WhatsApp - Handled check-in instructions, cancellations, and guest complaints - Maintained 4.8/5 guest satisfaction rating