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English
$
USD
I will manage your customer support, email, live chat, and customer service
Reliable support and creative solutions to help your business grow
Hi, I’m Simone, founder of Sim Tay’s Freelancing Services.
With 10+ years in customer service and 7+ years freelancing, I help businesses manage emails, live chat, and customer inquiries with profess...
About this Gig
Hi! I am Simone Taylor, founder of Sim Tays Freelancing Services, with over 10 years of customer service experience.
If you're overwhelmed with emails, live chats, or customer inquiries I'm here to help you deliver fast, professional, and reliable support to your customers.
What I can handle for you:
Email Support (Zendesk, Gmail, Outlook, etc.)
Live Chat Support
Social Media Messages (Instagram, Facebook, etc.)
Order inquiries, tracking & issue resolution
Customer complaints & refunds (handled professionally)
I focus on:
Fast response times
Professional communication
Customer satisfaction & retention
Whether you're a small business or growing brand, I provide structured and reliable support so you can focus on scaling your business.
Send me a message before ordering so we can discuss your needs!
Social media platform:
•
•
Service type:
Non-technical support
Language:
English
•
Jamaican Patois
Timezone:
24/7
Support software:
Liveagent
Knowledge base software:
Liveagent
My Portfolio
FAQ
Do you work in my timezone?
Yes! I can adjust my working hours to align with your business needs. Please let me know your preferred timezone before placing an order so we can schedule accordingly.
What customer service platforms do you use?
I am experienced with popular platforms like Zendesk, Freshdesk, Intercom, Shopify inbox, Tawk.to, Wix and others. If you use a different system, I can quickly adapt to it.
Will you be working exclusively for my business during the hours I book?
Yes, during the hours purchased, my focus is 100% on your business and your customers.
Can you handle refunds, disputes, or order processing?
Absolutely! I process orders, refunds, PayPal disputes, and escalate any complex issues to management as needed.
Do you handle technical support?
Yes, I provide basic troubleshooting and technical support for your customers. For advanced issues, I will escalate to your technical team.
What languages do you support?
I provide fluent customer service in English. If you require other languages, please send me a message before ordering to confirm.
What if I need more than 8 hours of daily support?
I offer add-ons for extended hours and can also create a custom package for you. Please send me a message before placing your order so I can customize it to your needs.
Can you provide reports on customer satisfaction?
Yes, weekly summaries and insights are included in the Standard and Premium packages.
Reviews
35 reviews for this Gig
| (35) | ||
| (0) | ||
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| (0) |
Rating Breakdown
- Seller communication level
- Recommend to a friend
- Service as described
Sort By
Most relevant
C conjuredhoodoo
Repeat Client
United States
Excellent
Helpful?C conjuredhoodoo
Repeat Client
United States
Always excellent
Helpful?C conjuredhoodoo
Repeat Client
United States
Excellent as always
Helpful?C conjuredhoodoo
Repeat Client
United States
Simone is always amazing!
Helpful?C conjuredhoodoo
Repeat Client
United States
Excellent as always
S 
Seller's Response
Helpful?
Reviews
35 reviews for this Gig
| (35) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Recommend to a friend
- Service as described
Sort By
Most relevant
C conjuredhoodoo
Repeat Client
United States
Excellent
Helpful?C conjuredhoodoo
Repeat Client
United States
Always excellent
Helpful?C conjuredhoodoo
Repeat Client
United States
Excellent as always
Helpful?C conjuredhoodoo
Repeat Client
United States
Simone is always amazing!
Helpful?C conjuredhoodoo
Repeat Client
United States
Excellent as always
S Seller's Response
Helpful?
