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simplyvirtual33

Jonelle L

@simplyvirtual33

Customer Service and BPO Professional

Jamaica
English
About me
I am a results-driven Customer Service and BPO Professional with over ten years of experience delivering high-quality solutions in fast-paced environments. With over two years in training and development, I have successfully led the upskilling of employees to drive service excellence and operational efficiency. I align customer service strategies with business objectives using a structured, people-focused approach.... Read more

Skills

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simplyvirtual33
Jonelle L
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will handle service calls, emails and live chat professionally
From$10 / projectMore details

Work experience

Kroger

Voice, chat and email representative

Kroger • Freelance

Feb 2025 - Present • 1 yr 4 mos

Assist customers through voice, chat and email by resolving consumer queries relating to order status, missing credits and fuel points.

Airbnb

Customer service representative

Airbnb • Freelance

Mar 2020 - Dec 2023 • 3 yrs 9 mos

Assisted both hosts and guests with pre and post reservation issues. Helped resolving conflict between host and guest. Email and message support provided.