s
singh_darshika

Darshika Singh

@singh_darshika

Excel Dashboard Expert, MIS Reporting, Data Analysis and Automation Specialist

India
English, Hindi
About me
I am detail-oriented, reliable, and committed to delivering high-quality work within deadlines. I take pride in maintaining 100% accuracy in my reporting and continuously look for ways to improve and optimize processes. If you are looking for someone who can ✔Build professional and user-friendly Excel dashboards ✔Automate repetitive reporting tasks ✔Clean and structure complex datasets ✔Provide meaningful insights to improve business performance If you are looking for clean, professional, and insightful Excel solutions, I'm here to help. Let’s work together to turn your data into powerful!... Read more

Skills

s
singh_darshika
Darshika Singh
Offline • 
Average response time: 1 hour

See my services

Data Formatting
I will create professional excel dashboards, mis reports, and KPI trackers
From$15 / projectMore details

Work experience

Senior MIS Specialist & Operation leader

Jiffy World • Full-time

Dec 2025 - Present • 5 mos

•Manage last-mile operations by coordinating closely with courier partners to ensure timely pickups, deliveries, and SLA adherence. •Act as the primary escalation point for delivery-related issues, ensuring timely closure and minimizing customer dissatisfaction. •Monitor daily NDR cases and collaborate with couriers to improve resolution rates and reduce repeat failures. •Maintain and validate operational data to ensure accuracy in reporting and performance tracking. •Prepare and automate MIS reports to provide leadership with real-time visibility into last-mile performance metrics. •Track courier efficiency, turnaround time (TAT), and zonal allocation effectiveness to improve delivery success rates. •Identify process gaps and recommend operational improvements to reduce delays and enhance service quality. •Work cross-functionally with operations, tech, and finance teams to resolve discrepancies and improve workflow efficiency.