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sirisha87s

Sirisha S

@sirisha87s
India
Hindi, Telugu, English
About me
Hello! I’m a professional with 13 years of experience in the BPO industry as a Quality Analyst and Trainer. I specialize in Telugu & English voice-overs, data entry, Excel work, and virtual assistance. I’m dedicated, detail-oriented, and always deliver quality work on time.... Read more

Skills

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sirisha87s
Sirisha S
Offline • 
Average response time: 1 hour

See my services

Voice Over
I will record professional voiceovers in telugu, english, and hindi
From$5 / projectMore details
Customer Support
I will provide professional customer service, chat, email support
From$10 / projectMore details

Work experience

Senior Quality Analyst

Essencea • Full-time

Sep 2021 - Aug 2025 • 3 yrs 11 mos

Delivered training and onboarding sessions for new employees to ensure process understanding and readiness Conducted quality audits on customer calls to improve service standards and compliance Provided one-on-one coaching and feedback to improve agent performance and accuracy Created performance reports and dashboards to track team progress and KPIs Worked with cross-functional teams to improve processes and workflow efficiency Led weekly review sessions, calibrations, and continuous improvement activities Developed improvement strategies using root cause analysis (RCA) 🏆 Achievements (Strong Points from your resume) Trained 100+ employees with 95% success rate Improved First Call Resolution (FCR) by 15% Recognized as Best Senior Quality Analyst Known as Go-to Trainer for complex training sessions