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English
$
USD
Sirisha S
@sirisha87s
India
Hindi, Telugu, English
About me
Hello! I'm a dedicated professional with 13 years of experience in Customer Service, quality assurance, training, and operations. I provide customer service quality audits, recruitment support, virtual assistance, and professional voice-over services in Telugu, English, and Hindi. I take pride in delivering accurate, reliable, and high-quality work with excellent communication and on-time delivery.
Skills
Sirisha S
Offline •
Average response time: 1 hour
See my services
Voice Over
I will record professional voiceovers in telugu, english, and hindi
Customer Support
I will audit calls and provide feedback
Work experience
Senior Quality Analyst
Essencea • Full-time
Sep 2021 - Aug 2025 • 3 yrs 11 mos
Delivered training and onboarding sessions for new employees to ensure process understanding and readiness Conducted quality audits on customer calls to improve service standards and compliance Provided one-on-one coaching and feedback to improve agent performance and accuracy Created performance reports and dashboards to track team progress and KPIs Worked with cross-functional teams to improve processes and workflow efficiency Led weekly review sessions, calibrations, and continuous improvement activities Developed improvement strategies using root cause analysis (RCA) 🏆 Achievements (Strong Points from your resume) Trained 100+ employees with 95% success rate Improved First Call Resolution (FCR) by 15% Recognized as Best Senior Quality Analyst Known as Go-to Trainer for complex training sessions
3 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-3 out of 3 Reviews
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Most relevant
iycmarketing
Repeat Client
United States
I absolutely loved working with her. She was wonderful to collaborate with, offered so many helpful recommendations, and did an exceptional job with the QA reviews for the calls I asked her to evaluate. Her work was thorough, thoughtful, and incredibly valuable. I would highly recommend her to anyone looking for quality support.
Helpful?
sivakumarc45
India
Helpful?
tsdagency
India
Helpful?
