s
sivaranjinipavi

Sivaranjini P

@sivaranjinipavi

Handwritting and Technical Support Professional

India
English, Malayalam
About me
I am a Customer Support and Technical Support professional with over 7 years of experience in ERP and HRMS software support. I am skilled in troubleshooting application issues, defect analysis, and SQL fundamentals. I am seeking an opportunity in Application Support or QA Testing to contribute to product quality and customer satisfaction.... Read more

Skills

s
sivaranjinipavi
Sivaranjini P
Offline • 
Average response time: 1 hour

See my services

Data
I will do handwritten notes, handwriting and typing work
From$5 / projectMore details

Portfolio

Work experience

TRANQUIL

Support Engineer

TRANQUIL • Full-time

Feb 2023 - Sep 2026 • 3 yrs 7 mos

Worked as a Support Engineer, providing customer support and troubleshooting assistance for ERP and HRMS software. Handled customer queries, identified and reported software issues, assisted users with application-related problems, and coordinated with internal teams for issue resolution. Key responsibilities: • Provided timely customer support through calls, messages and other communication channels. • Troubleshot application and functional issues. • Assisted customers with ERP and HRMS features and processes. • Reproduced and documented reported issues for technical teams. • Followed up on issues and provided updates to customers. • Assisted with software testing and verification of issue fixes. • Maintained clear communication and customer-focused support. • Quickly learned new features and adapted to different customer requirements.