I will be your customer service representative and live chat agent

India

I speak English

Ecommerce Specialist Customer Success

I am a results-driven professional with over 10 years of experience in customer support and account management. My expertise includes managing international clients and handling Amazon and Walmart e-c...
About this Gig

Customer Support only for $2.5/hr


Are you looking for an experienced, reliable, and empathetic customer service representative to boost your customer satisfaction and free up your time? Youre in the right place!

Great customer support turns one-time buyers into loyal brand advocates. As your dedicated customer support virtual assistant, I will handle your buyer queries with clarity, speed, and professionalism.


Services Offered

  • Live Chat Support: Fast response times to answer pre-sales and technical questions.
  • Email & Ticket Management: Friendly, clear, and accurate solutions for customer tickets via Zendesk, Freshdesk, Gorgias, or Help Scout.
  • Shopify / E-commerce Support: Handling order tracking, refund requests, returns, exchange policies, and shipping inquiries.
  • Social Media Support: Replying to comments and direct messages on Instagram, Facebook, and Twitter/X.
  • Data Entry & CRM Updates: Keeping your customer records organized and up to date.

Social media platform:

Facebook

Twitter

Instagram

LinkedIn

TikTok

Service type:

Non-technical support

Language:

English

Timezone:

24/7

Support software:

Zoho Desk

Freshdesk

Zendesk

Salesforce

Liveagent

Knowledge base software:

Confluence

Freshdesk

Freshservice