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smartanwana

Smart

@smartanwana

Virtual Assistant, CRM Manager, Admin and Lead Support

Nigeria
English
About me
I help businesses stay organized and keep day-to-day operations moving through reliable virtual assistance, CRM management, customer support, lead follow-up, research, and administration. I have over 4 years of experience supporting real estate and small-business operations, including CRM management, database organization, customer communication, process documentation, and technical support. I’ve worked with platforms including Lofty, BoldTrail, HubSpot, GoHighLevel, Zendesk, Freshdesk, Apollo, and Trello. Give me the workflow, and I’ll take ownership and get the work done.... Read more

Skills

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smartanwana
Smart
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will manage and organize your CRM
From$15 / projectMore details
Project Management Software
I will set up and organize your clickup workspace and workflows
From$15 / projectMore details

Portfolio

Work experience

CRM & Operations Manager

Pfanntastic • Full-time

Nov 2024 - Sep 2026 • 1 yr 10 mos

Managed CRM operations and administrative workflows for a real estate business, keeping client records, leads, pipelines, follow-ups, and business information organized. • Managed and maintained CRM contacts, pipelines, lead information, and follow-up activities • Built and maintained lead follow-up campaigns and Smart Plans • Supported buyer, seller, and sphere-of-influence lead management • Managed recurring administrative and operational tasks • Created SOPs, checklists, instructions, and process documentation for recurring workflows • Provided website, domain, DNS, email, and technical support • Researched and implemented tools and workflows to improve day-to-day operations • Supported website content, lead management, and customer communication