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smcrae3

Steven M

@smcrae3

AI Automation and Workflow Specialist

United States
About me
I build small, working AI automations - the kind that actually run, not just get demoed. Recent work: an AI lead-triage agent that classifies inbound leads by urgency with visible reasoning and a human approval step before anything sends, plus workflow automations connecting Google Sheets, Gmail, and Make. Background: 5+ years in customer operations (T-Mobile) - root-cause troubleshooting, clear documentation, and handoffs that don't lose information. I test what I build before I hand it over, and I'll tell you plainly if something's outside my current skill level.... Read more

Skills

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smcrae3
Steven M
Offline • 

See my services

Bug Fixes
I will troubleshoot or fix your make automation workflow
From$40 / projectMore details
Automations
I will automate your google sheets and email workflow
From$45 / projectMore details

Work experience

T-Mobile

Loyalty Customer Care Representative

T-Mobile

Apr 2021 - Present • 5 yrs 4 mos

Progressed through Customer Care Expert, Tech Care Expert, and now Loyalty Customer Care Representative. Diagnose and resolve billing, account, device, network, and application issues, including iOS/Android and 5G/LTE connectivity. Maintain a 90%+ first-call resolution rate while performing against retention and satisfaction goals in a high-volume environment.