I will help with customer service

Hello,

I've been in the Customer Support / Customer Experience space for over 10 years, with 5+ years as a leader. I've worked with customers who are located worldwide, specifically Australia, Europe and United States. I've lead teams which are cross-contintental.

I'm open to complete customer service representative, agent or success tasks and responsibilities. As a leader I've been involved in escalations, statistical analysis and team development. As a first-level and second-level agent, I'd be involved in chat, phone and email support daily and my focus was always set on SLA's and quick turnaround times. I'm efficient, precise, dedicated and professional.