Smit C

Cashier

Chevron

Apr 2022 - Present • 4 yrs 2 mos

- Delivered high customer satisfaction, resolving 40–60+ customer issues per shift with friendly, accurate, and solution-driven support. - Led daily store operations by assigning tasks, coordinating staff, and maintaining workflow during peak hours. - Managed scheduling, ensuring adequate shift coverage and reducing staffing gaps by 15%. - Oversaw inventory management, including ordering, stock counts, and tracking, helping reduce product shortages and shrinkage. - Completed store audits, inspections, and compliance checks, improving operational accuracy and safety standards. - Educated customers on promotions and pricing programs, contributing to repeat business and increased upsells. - Maintained a calm, professional presence during high-pressure situations, reducing escalations and improving overall service experience.

Sales Associate

7-Eleven

Sep 2021 - Apr 2022 • 7 mos

- Assisted 50+ customers per shift, helping them find products, answering questions, and recommending items to enhance their shopping experience. - Engaged customers in needs-based conversations, contributing to higher satisfaction and increased add-on sales. - Collaborated with team members to help achieve daily and weekly store sales targets. - Supported store operations by restocking, maintaining inventory accuracy, and keeping store areas organized for faster customer flow.