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Fiverr Pro
English
$
USD
I will provide zendesk and intercom customer support for your ecommerce store
Multilingual Bookkeeper and Customer Support Specialist EN,RU,UA,PL,ES
Multilingual bookkeeping & customer support specialist with 2+ years of experience serving US and European clients. Fluent in English, Russian, and Ukrainian, with conversational Polish and Spanish. I...
About this Gig
Reliable customer support for your online store, handled the way your customers expect fast, accurate, and on-brand.
I manage tickets, live chat, and email support directly in Zendesk or Intercom, so there's no new tool for your team to learn. Background: customer support for a high-ticket e-commerce brand, plus 18 months as dispatcher/billing support on Zendesk for a US client account I know how to keep response times low without sounding scripted.
Languages: native Ukrainian, fluent Russian (C1), fluent English (C1), Polish (B2+), Spanish (B1) able to support customers directly in any of the three, or just handle your English-speaking queue with real fluency instead of a translated script.
Also comfortable in Shopify, HubSpot, Solidgate, AirTable and Slack, so order issues, refunds, and payment questions don't need to be escalated I can often resolve them directly.
Send me your support platform, hours needed, and any brand voice guidelines, and I'll get started.
Social media platform:
YouTube
•
Discord
•
Telegram
Service type:
Non-technical support
Language:
English
•
Polish
•
Russian
Timezone:
24/7
Support software:
Zoho Desk
•
Zendesk
•
Intercom
FAQ
Which platforms do you support?
Zendesk, Intercom, Shopify Inbox, and standard email/live chat widgets.
What languages do you cover?
English, Ukrainian, and Russian, all at a fluent/native level.
What hours can you cover?
I support clients 24/7
Do you handle refunds and order issues, or only respond to messages?
I can resolve straightforward refund/order questions directly if given access; anything requiring special approval I'll flag to you clearly rather than guess.
Can I try a short trial before committing to a full week?
Yes, that's exactly what the Basic package is for.
Do you need my brand voice guidelines?
Not required, but sharing an FAQ doc or tone guide up front means fewer corrections later.
