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English
$
USD
I will monitor QA calls and provide quality feedback
Quality Assurance Analyst
Hi! I'm Sophie, I'm a Quality Assurance Analyst and Virtual Assistant with experience in quality monitoring, administrative support, data entry, documentation, email management, scheduling, and proces...
About this Gig
Need an experienced Quality Assurance professional to evaluate your customer interactions?
I provide detailed QA reviews for customer service calls, chats, and emails to help improve agent performance, customer satisfaction, and service quality.
Services I Offer:
- Call Monitoring
- QA Scorecards
- Customer Service Evaluation
- Chat & Email Reviews
- Coaching Notes
- Performance Feedback
- Compliance Checks
- Customer Experience Analysis
Why Choose Me?
- 6+ years of Quality Assurance experience
- Detailed and objective evaluations
- Actionable coaching feedback
- Professional communication
- Confidential handling of your data
Whether you're a business owner, team leader, or customer support manager, I'll provide clear, professional feedback to help improve your team's performance.
Feel free to message me before placing an order if you have custom requirements.
Purpose:
Business
My Portfolio
Other Virtual Assistant Services I Offer
FAQ
What do you need to get started?
Please provide the recordings, chat logs, email conversations, or transcripts along with your QA criteria (if available).
Can you use our existing QA scorecard?
Yes. I can follow your company's scorecard or use a standard QA evaluation.
Can you review chats and emails?
Yes. I can review calls, chats, emails, and support tickets.
Is my information confidential?
Absolutely. All files and customer information are handled with strict confidentiality.
Can you review multiple agents?
Yes. Contact me first for a custom offer if you need reviews for multiple agents or large volumes.
Reviews
1 reviews for this Gig
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D daserik
Italy
Loved working with such a professionist
$50
Price
6 days
Duration
Helpful?
Reviews
1 reviews for this Gig
| (0) | ||
| (1) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
D daserik
Italy
Loved working with such a professionist
$50
Price
6 days
Duration
Helpful?
