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sohamchak92

Soham

@sohamchak92

IT Engineer

India
English, Hindi, Bengali
About me
IT Professional with 10+ years of experience delivering enterprise-level support across macOS and Windows environments. Expertise in Endpoint Security, Mobile Device Management(Workspace ONE,EMP) and ITSM-driven support operations. Proven track record in improving SLA adherence, enhancing user experience, and driving operational efficiency.... Read more

Skills

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sohamchak92
Soham
Offline • 
Average response time: 1 hour

See my services

Technical Support
I will help regarding troubleshoot windows and mac
From$15 / projectMore details

Work experience

Oracle

IT Support Engineer

Oracle • Full-time

Mar 2021 - Apr 2026 • 5 yrs 1 mo

Installed, configured, tested and maintained operating systems, application software, and system management tools. ● Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies. ● Increased user satisfaction through effective communication and timely resolution of support tickets. ● Managed end-to-end hardware incidents, including vendor coordination. ● Administered Workspace ONE, EMP, and BitLocker as a subject matter expert. ● Implemented and maintained endpoint security and compliance policies. ● Led onboarding operations for new hires, ensuring a smooth IT setup. ● Improved knowledge base and AI bot accuracy, enhancing user experience. ● Improved IT system performance by implementing proactive maintenance processes and timely upgrades.