s
sohoit

Steve

@sohoit

IT that works!

United States
English
About me
sohoIT provides over twenty years of enterprise experience and expertise to the small to medium business. No matter where you work or how you work, your business depends upon technology that works. sohoIT provides end to end support, remote monitoring and management, cloud solutions, hardware and software to make your technology work for your business.... Read more

Skills

s
sohoit
Steve
Offline • 

See my services

Server Administration
I will set up spf, dkim, dmarc dns records for email delivery
From$30 / projectMore details
Themes/Plugins Installation
I will install or update a wordpress plugin or theme
From$25 / projectMore details

Work experience

Managing Partner

sohoIT • Full-time

Oct 2010 - Present • 15 yrs 9 mos

Hands-on Managing Partner driving sales, technical expertise, and direction to sohoIT service deliver.

Independent Consulant

Systems RSA • Self-employed

Jan 1997 - Jan 2017 • 20 yrs

Providing fresh perspectives on IT management, operations, support and service delivery issues impacting both SMB and large enterprise. Research and identify issues, devise solutions, provide guidance and oversight of their application.

Director of Customer Technical Support

Datalex • Full-time

Sep 2008 - Apr 2010 • 1 yr 7 mos

Held accountability for global support operations, supervising five support managers and 75 team members in identifying and addressing hosted and non-hosted customer issues with multiple products / versions of travel distribution e-commerce platform. Addressed escalated customer issues. Reviewed vendor data to guide cost controls and improve service levels. Managed hosting center operations and infrastructure teams with responsibility for network administration / security, change control / planning, procurement, and provisioning. Oversaw DBA team in maintaining multiple versions of Oracle, MS SQL, and MySQL for hosted customers. Hold P&L authority for multiple international operations.