I will provide live chat support and technical customer support

Welcome! Does your scaling business need a reliable, high-capacity Support Agency to handle your customer queues without gaps? Solis Support Group is here to step in.

We provide 100% remote, text-only customer service, live chat management, and comprehensive helpdesk resolution. By operating as a professional agency, we guarantee shift coverage, fast response times, and uninterrupted customer retention. Our team handles your queues seamlessly while you focus on scaling your operations.

What our team manages for you:

Continuous Live Chat Response: Instant interaction to maximize customer conversion.

Multi-Platform Ticketing: Expertly resolving tickets in Zendesk, Freshdesk, ManageEngine, and Hesk.

E-commerce Order Tracking: Processing refunds, cancellations, and status updates on Shopify.

Multi-Channel Support: Managing central support emails and social media inboxes.

Why partner with our agency?

Built-In Redundancy: We provide full backup agents. Your queue is covered even if an agent is sick.

Polished Professionalism: Excellent written English, rapid typing metrics, and clear adherence to scripts.

Time Zone Adaptability: Perfect coverage for key business periods