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Fiverr Pro
English
$
USD
I will manage your instagram dms customer support and orders
About this Gig
Need help managing your Instagram messages and customer orders?
I can help your business stay organized by handling customer inquiries, responding to messages, assisting with order-related questions, and keeping track of pending issues.
My goal is to help you provide a friendly, professional, and organized customer experience while you focus on running your business.
My Instagram customer support services
- DM management: Reply to customer messages using your approved information and response guidelines.
- Comment management: Respond to routine comments and direct customers to the appropriate support channel.
- Order assistance: Record order details, check order status using the information available, and maintain an order tracker.
- Customer follow-ups: Follow up on incomplete order details and pending customer inquiries.
- Complaint handling: Acknowledge customer concerns professionally and escalate issues requiring your approval.
- Product inquiries: Answer questions about prices, sizes, colours, availability, and product details using your supplied information.
- Delivery and tracking assistance: Share verified updates and record pending delivery issues.
- Daily support reports
Social media platform:
•
TikTok
Service type:
Technical support
Language:
English
•
Urdu
Timezone:
24/7
Support software:
Freshdesk
•
Zendesk
Knowledge base software:
Document 360
•
Confluence
•
Freshdesk
FAQ
Q: Do you manage Instagram only?
A: Yes, this gig covers Instagram DMs, comments, customer inquiries, order assistance, follow-ups, and complaint escalation.
Q: Can you confirm and process orders?
A: I can record customer details, organize order requests, check supplied stock information, and follow your order procedure. Final confirmation or any action requiring authorization remains with you.
Q: Can you handle angry customers or complaints?
A: Yes. I can respond politely using your approved policies, document the issue, and escalate refunds, disputes, or exceptional cases to you.
Q: Can you guarantee customer satisfaction or sales?
A: I provide organized, professional customer support, but sales and customer outcomes depend on multiple factors outside my control.
