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Fiverr Pro
English
$
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Soman Ali
@soman_ali2223
Sales and Marketing Expert
Pakistan
English, Urdu, Punjabi
About me
Customer Support & Team Management professional with experience handling international clients, leading teams, and delivering high-quality service. Skilled in chat/email support, cold calling, telesales, QA, and operations management. Promoted from CSR to Team Lead through strong performance. Expert in client handling, appointment setting, and project coordination. Focused on improving customer experience, streamlining operations, and driving business growth. In total, I have over 9 years of experience.
Skills
Soman Ali
Offline •
Average response time: 4 hours
See my services
Lead Generation
I will do professional cold calling and appointment setting
Work experience
ABC
11 yrs 4 mos
Team Lead
Aug 2022 - Present • 3 yrs 9 mos
Customer Service Representative (CSR) – Packaging Company - Started as the sole CSR handling customer communications independently. - Managed inquiries related to custom packaging solutions including custom boxes, labels, brochures, and letterheads etc. - Provided product information, pricing details, and order support via chat and email. - Built strong client relationships through clear communication and timely responses. Team Lead – Packaging Company (Current Role) - Promoted to Team Lead based on performance and reliability. - Manage and supervise a team handling custom packaging orders and client queries. - Oversee projects related to custom boxes, labels, brochures, and letterhead printing. - Assist team members with customer issues and ensure smooth workflow. - Handle escalations and ensure high-quality customer service standards. - Coordinate with clients to understand requirements and deliver customized solutions.
Customer Service Representative
Aug 2019 - Present • 6 yrs 9 mos
- Provided chat and email support for Foodpanda international customers. - Resolved customer queries efficiently with a focus on satisfaction. - Handled order issues, refunds, and general inquiries. - Maintained professional communication and quick response times.
Team Lead
Jul 2021 - May 2022 • 10 mos
- Handled escalations and resolved complex customer issues. - Supervised and guided team members on customer support cases. - Assisted the team with real-time problem-solving and queries. - Ensured high-quality service and adherence to company standards.
