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English
$
USD
I will be your ecommerce operations and customer support specialist
Business Operations and Administrative Support Specialist
Hi! I'm Lucrecia 👋
I help entrepreneurs and businesses delegate administrative tasks, stay organized, and keep their day-to-day operations running smoothly.
With a degree in Business Administration...
About this Gig
Running an online store means managing more than just sales. Orders, customer inquiries, returns, and delivery issues all need proper attention.
Need reliable support to keep your eCommerce operations running smoothly?
I'm an eCommerce Operations & Customer Support Specialist with hands-on experience in order management, customer service, logistics coordination, and back-office operations.
Here's how I can support your business:
- Order processing, tracking, and status updates
- Customer email inquiries and complaint management
- Returns, exchanges, and refund coordination
- Shipping and delivery issue follow-ups
- Customer case tracking and CRM updates
- Daily eCommerce administrative operations
I help online businesses stay organized, manage pending issues, and provide a consistent customer experience.
How I work:
Support is provided asynchronously through email, tickets, and eCommerce platforms. Packages include dedicated working hours, not continuous availability. Live chat and phone support are not included.
Message me before ordering to discuss your store, workload, and the best package for your needs.
Industry:
Other
Platform:
Amazon
•
Shopify
•
Walmart
Language:
Spanish
My Portfolio
FAQ
What languages do you provide customer support in?
I provide customer support in Spanish and written English. I can help manage customer emails, inquiries, and order-related issues in both languages. All communication is handled asynchronously through written channels, with no phone or live chat support included.
Can you provide ongoing ecommerce support?
Yes! I can support recurring ecommerce operations through additional packages or an agreed workflow. We can define priorities, working hours, and review schedules based on your store's needs.
Can you manage returns, refunds, and customer complaints?
Yes. I can review requests, communicate with customers, coordinate returns and exchanges, and follow up on refund cases according to your store policies. Refunds or other actions requiring approval will only be processed with your authorization.
How do your hourly packages work?
Each package includes a set number of working hours dedicated to your ecommerce operations. Time spent reviewing, managing, coordinating, and documenting tasks counts toward those hours. Packages do not include continuous availability during the delivery period.
