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Fiverr Pro
English
$
USD
I will write customer service scripts and reply templates
B2B Lead Research, Excel Data Cleaning, SOPs and Customer Support Templates
Need a clean spreadsheet, a sourced B2B prospect list or clear business documents? I help small businesses turn scattered information into practical deliverables.
I'm Soniya, with 10+ years in operat...
About this Gig
Give your team clear, consistent words for common customer questions.
I will write five customer service reply templates in English, up to 500 words total, tailored to your business and approved policies. Choose scenarios such as greetings, order updates, delays, complaints, refund requests or escalation handoffs.
You receive editable DOCX and PDF files with clear placeholders for customer-specific information. Please provide your product or service details, tone, target customers, five scenarios and approved policy wording.
I will not invent refund promises, delivery dates or business commitments. Missing facts will be flagged for your approval. One revision covers changes within the original five scenarios.
This service is writing only: it does not include answering customers, sending messages, software setup, legal advice or guaranteed sales or satisfaction results.
AI may assist drafting; every template will be reviewed and tailored to your inputs. Delivery: 3 days.
Document type:
Scripts
Language:
English
Delivery style preference
Please inform the freelancer of any preferences or concerns regarding the use of AI tools in the completion and/or delivery of your order.
FAQ
What do you need before writing my templates?
Please send your business details, target customers, preferred tone, five customer scenarios and approved policies. Include existing replies if available. I will flag missing information and use placeholders rather than invent commitments.
What files and revisions are included?
You receive editable DOCX and PDF files containing five English templates, up to 500 words total. One revision covers wording or corrections within the original five scenarios. New scenarios or additional templates require a separate agreed scope.
Will you answer customers or set up my help desk?
This package provides written templates only. It does not include live customer support, sending replies, answering calls or configuring software. Your team can review and adapt the delivered templates before using them.
