
Sonniah N
Lead Management, Data Entry, Web Research, Email List Building
Skills

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Portfolio
Work experience
Real Estate Management | Remote Administrative & Property Management Virtual Assistant
remote • Freelance
May 2025 - Nov 2025 • 6 mos
Primary contact for landlords, tenants, vendors and contractors: managed communication for 100+ tenants and landlords and answered 50+ enquiries weekly by phone and email - Maintained 300+ client, tenant, lease and property records in HubSpot CRM and other digital systems - Scheduled 50+ appointments monthly and coordinated 30+ maintenance requests per month, tracking each one to completion - Followed up with stakeholders on outstanding issues and helped reduce late rent payments by 25%
Customer Service Representative
Google • Full-time
Oct 2021 - Jul 2025 • 3 yrs 9 mos
Handled 30+ customer enquiries daily by telephone, email and in person, giving timely information and practical support - Maintained customer account and payment records, and processed and posted 100+ monthly utility invoices - Investigated billing, payment and property service concerns and worked with colleagues and providers to resolve them - Followed up on outstanding issues and payments, and coordinated front-office documentation with the Front Office Manager