
Sonny
VIRTUAL ASSISTANT
Skills

See my services


Work experience
Self Employed
Freelance • 4 yrs 10 mos
Virtual Assistant
Jan 2023 - Present • 3 yrs 7 mos
A business owner came to me overwhelmed with an overflowing inbox, missed follow-ups, and a calendar that was difficult to manage. I stepped in to organise daily operations by managing emails, scheduling meetings, handling research, and keeping tasks on track. Within weeks, communication became smoother, deadlines were easier to manage, and the business owner could focus on growing the business instead of chasing admin work.
Customer Support Virtual Assistant
May 2023 - Jul 2024 • 1 yr 2 mos
One of my responsibilities was helping a growing business deliver faster and more organised customer support. I managed email enquiries, responded to customer questions, updated CRM records, and followed up on unresolved requests. The result was a smoother support process and happier customers.
Administrative Virtual Assistant
Apr 2023 - May 2023 • 1 mo
The goal was simple, reduce the time spent on repetitive administrative work. I organised digital files, updated spreadsheets, prepared reports, managed calendars, and handled data entry with accuracy. This allowed the client to spend less time on administration and more time serving customers.