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sonucharlie

Muhammad Ahmad

@sonucharlie

Technical Support Specialist

Pakistan
English
About me
Your customers don't wait. Neither do I. 200+ chats/shift. 75% CSAT. 30-sec response. 7-min handling time. 24/7 chat, email & phone support — resolving complaints, orders, billing, and refunds fast, no back-and-forth. Currently supporting drivers & passengers at scale for a fast-growing ride-sharing platform. I stay calm and fast under real pressure. I don't just "handle" support — I run it like a system. Every conversation is a chance to retain a customer. Ready to stop losing customers to slow support? Message me before you order — let's get started... Read more

Skills

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sonucharlie
Muhammad Ahmad
Offline • 

See my services

Customer Support
I will provide fast, friendly, and professional live chat support services
From$5 / projectMore details

Portfolio

Work experience

inDriver

Office Support Specialist

inDriver • Full-time

Aug 2022 - Present • 4 yrs 1 mo

I assist drivers and passengers with their queries, issues, and feedback, ensuring a smooth and satisfying customer experience. I also manage driver acquisition and retention, creating and implementing marketing strategies and campaigns to attract and retain drivers on the platform.