
Nicole E
Level 1
As honest as the day is long
Skills

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$15
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Work experience
Manager, Customer Success
ECOFANS • Part-time
Jul 2022 - Oct 2024 • 2 yrs 3 mos
I oversee all aspects of online customer service operations. From handling inquiries and refunds to optimizing product listings and conducting competitor analysis, my focus is on ensuring a seamless and satisfactory experience for our customers. Additionally, I manage inventory, coordinate shipments, and maintain effective communication with associated platforms like MercadoLibre. My aim is to ensure excellence in customer service and maximize the performance of our online store through efficient, customer-centric strategies.
66 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
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sara0961994

United States
Thank you so much. I've been looking for this item for a while now and I was able to purchase it, thanks to you.

jpimenta33
Repeat Client

Brazil
Very professional, transparent, and helpful throughout the process. Nicole provided great support with logistics coordination and Chile company setup guidance. Highly recommended!

jpimenta33
Repeat Client

Brazil
Great communication, very professional and extremely helpful throughout the process. Nicole has been very transparent, organized, and supportive while helping us structure our Chile operation. Highly recommended!
raphaeeeel

France
I couldn’t be more satisfied with Nicole’s services. She handled unexpected issues professionally and made sure that the very fragile item arrived in perfect condition. I will definitely work with Nicole again without any hesitation. Thank you Nicole!
Seller's Response
maulfaul

Germany
Everything went smoothly. The communication was friendly and professional. I highly recommend Nicole - I would definitely work with her again :)