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Sophie T
@sophietopuria
IT Support Atlassian Systems Specialist
Georgia
English, Georgian, Russian
About me
I am an IT support and business professional with hands-on experience troubleshooting systems and supporting end users. I specialize in organizing Jira and Confluence workspaces, writing SOPs, and optimizing knowledge bases to help support and engineering teams work more efficiently.
Skills
Sophie T
Offline •
Average response time: 1 hour
See my services
Project Management
I will clean up and organize your jira and confluence workspace
Work experience
Atlassian
Full-time • 1 yr 4 mos
Partnerships Manager
Apr 2026 - Present • 3 mos
Work within an official Atlassian Platinum Solution Partner, with direct exposure to Jira and Confluence implementations and best practices across client accounts. Coordinate with technical and product teams to align partner offerings with client needs, including workspace setup and documentation standards.
IT Support Specialist
Feb 2025 - Mar 2026 • 1 yr 1 mo
Provided remote IT support for end users, troubleshooting software and hardware issues across a distributed team. Managed system updates and documentation to maintain security, performance, and operational efficiency. Regularly translated technical issues into clear, non-technical guidance and written instructions a skill that carries directly into writing SOPs and documentation for clients.
