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Robyn D.
@sortedbyrobyn
Customer Experience and Admin Support
South Africa
English, Afrikaans
About me
Hi, I’m Robyn. I help small businesses improve customer communication and organise the admin behind the customer journey. My experience includes onboarding, reservations, guest relations, operational admin, team coordination and process improvement. I’m especially good at turning messy or inconsistent information into clear, professional and practical tools such as email templates, onboarding packs, SOPs, checklists, FAQs and guest communication that businesses can use every day.
Skills
Robyn D.
Offline •
See my services
Email Copy
I will create professional customer service email templates for your business
Email Copy
I will rewrite your difficult customer email professionally
Work experience
Not Found
Full-time • 7 yrs 5 mos
Onboarding Manager
Nov 2024 - Present • 1 yr 10 mos
Manage the customer onboarding journey from order through to operational handover, including customer communication, document collection, follow-ups, issue resolution, internal coordination and process improvement. Responsible for maintaining a clear and professional customer experience while coordinating across multiple internal teams and managing high volumes of customer interactions.
Reservations & Communications
Mar 2023 - Nov 2023 • 8 mos
Managed reservations and guest communication across three South African properties, from initial enquiry through to arrival. Handled payment follow-ups, booking updates, itineraries, dietary requirements, special occasions, post-stay feedback, online booking platforms, sales reporting and cancellations/refunds.
Experience Expert
Jan 2016 - Dec 2020 • 4 yrs 11 mos
Worked directly with clients to create tailored touring experiences and itineraries. Matched guides, activities and travel options to guest preferences and budgets, checked availability and feasibility, prepared proposals and managed client communication through to confirmation.
