
Somen Ghosh
Expert in Annotation, Data Entry, Excel Works and Transcriptions
Skills

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Work experience
Freelance Data Entry & Transcription Specialist
Fiverr • Freelance
Jul 2025 - Present • 11 mos
Working as a freelance professional providing data entry, Excel & Google Sheets tasks, transcription (creation & review), PDF conversions, image-to-text, and annotation work. Successfully completed multiple projects with 100% client satisfaction, focusing on accuracy, confidentiality, and timely delivery.
Team Leader
Kitchen Appliances Company • Full-time
Mar 2019 - Dec 2025 • 6 yrs 9 mos
- Started as Customer Care Executive; promoted to Team Leader for outstanding performance. - Leading a support team, monitoring SLAs, and guiding executives in handling complex cases. - Maintaining reports, customer data, and documentation using MS Excel & internal systems. - Achieved consistent customer satisfaction scores.
Assistant Manager
Education Sector • Full-time
Dec 2014 - Feb 2019 • 4 yrs 2 mos
- Supervised sales & support team, driving performance through training and motivation. - Developed communication strategies improving client retention. - Created MIS reports for performance tracking and improvement.
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nick_psdn
Repeat Client

United States
Somen worked quickly and efficiently, was extremely responsive and handled our project excellently. Would be happy to work with him again!
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