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souvikpaul_

Souvik P

@souvikpaul_

Quality Assurance Sales Audit Leader

India
About me
I am a Quality Assurance and Sales Audit Leader with over 4 years of experience in audit governance, compliance monitoring, and operational process improvement. I specialize in designing audit frameworks and performance analytics to drive productivity, having successfully contributed to a 38% increase in enrollments at Contour Education and improved call quality scores by 28% at PhysicsWallah.... Read more

Skills

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souvikpaul_
Souvik P
Offline • 

See my services

Strategy & Planning
I will audit service calls and provide detailed QA reports also operations management
From$5 / projectMore details

Work experience

Teleperformance

Customer Support Executive

Teleperformance • Full-time

Jan 2022 - Dec 2022 • 11 mos

Delivered customer support for Amazon global customers, resolving complex queries related to orders, returns, and accounts. Implemented personalized solutions for high-value clients, resulting in a 20% increase in customer retention. Consistently achieved productivity targets while maintaining strict adherence to quality assurance benchmarks.