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soytona84

Tonatiuh C

@soytona84

IT Portfolio Analyst and UX Designer

Mexico
English, Spanish
About me
I focus on connecting business strategy with technology execution. Currently, I’m an IT Portfolio Analyst at Zendesk, where I help structure project governance, optimize workflows in Jira, and leverage AI to deliver clear performance insights to leadership. I’m passionate about User Experience (UX Design) and digital strategy.... Read more

Skills

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soytona84
Tonatiuh C
Offline • 

See my services

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Work experience

Zendesk

IT Portfolio Analyst

Zendesk • Full-time

Dec 2024 - Present • 1 yr 8 mos

Facilitated annual and quarterly portfolio planning cycles to align project execution with corporate strategy. Streamlined intake and triage processes to accelerate project approval. Developed AI-powered executive dashboards for real-time visibility into portfolio health and performance metrics. Administered Jira architecture, implementing custom workflows and automations to enhance reporting accuracy.

PepsiCo

CTO User Experience Manager

PepsiCo • Full-time

Sep 2022 - Jul 2024 • 1 yr 10 mos

Responsible for strategic planning and project management for digital transformation initiatives across PepsiCo North America. Developed end-user adoption plans and training strategies resulting in a 90% NPS. Managed cross-functional teams and contractors while establishing relationships with stakeholders to define project objectives and resource allocation.

Siemens

User Engagement Lead & Workplace IT

Siemens • Full-time

Mar 2017 - Mar 2020 • 3 yrs

Managed End User Services including KPIs, SLAs, and vendor relations. Oversaw service desk operations, asset life cycles, and cybersecurity breaches. Developed technical presentations and webinars on IT trends. Implemented an IT Asset Management program that improved tracking accuracy and reduced operating costs by 30%.