
Saurabh T
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Work experience
Business Analyst
Amazon • Full-time
Aug 2016 - Dec 2019 • 3 yrs 4 mos
Amazon.in – Catalog Specialist / Catalog Associate: Managed catalog operations for Amazon.in marketplace by maintaining product listings, ensuring catalog accuracy, completeness, and compliance with Amazon quality standards. Monitored catalog performance metrics including listing accuracy, defect rates, SLA adherence, productivity, and turnaround time (TAT). Worked on product data validation, attribute corrections, category mapping, and resolution of catalog defects to improve catalog health. Supported seller-facing catalog activities by resolving listing issues, improving listing quality, and ensuring timely updates. Contributed to customer experience improvements by maintaining accurate product information, reducing listing errors, and enhancing search discoverability. Managed queue operations and backlog reduction while meeting operational KPIs and productivity targets. Collaborated with cross-functional teams to improve catalog quality and operational efficiency across Amazon marketplace processes.