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Raza
@srazamuhammad
Server Infrastructure SaaS Product Support Specialist
Pakistan
English
About me
7+ years in IT enterprise server/storage infrastructure plus SaaS product support for a US healthcare platform.
Infrastructure: IBM, HP, Dell, NetApp servers & storage, Cisco networking, data center hardware diagnostics & preventative maintenance.
SaaS/Product Support: First-line ticket resolution, customer onboarding, and root-cause investigation (console logs) before escalating to engineering using JIRA, Intercom, Slack.
Need hardware-level infra support or SaaS/product support? I bring real operational experience, not just theory.
Skills
Raza
Offline •
See my services
Technical Support
I will do remote support for IBM hp dell servers
Technical Support
I will provide saas product support, onboarding, and technical ticket resolution
Work experience
Technical Support & Escalations Healthcare SaaS Platform
Contractor • Full-time
Jul 2023 - Present • 3 yrs
First point of contact for provider/doctor and internal user escalations on an EHR/CRM healthcare platform. Key responsibilities: - User onboarding & offboarding account setup, permissions, and technical training for new users - Root-cause investigation using browser console logs before escalating to engineering not just relaying symptoms - Cross-functional coordination with dev teams via JIRA, Slack, and Google Workspace - Ticket triage and resolution using Intercom, maintaining HIPAA-compliant support standards - Process documentation using Notion for internal knowledge base and troubleshooting guides Tools: Intercom, Twilio, Notion, JIRA, Google Workspace, Slack
7 Reviews
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Rating Breakdown
- Seller communication level
- Recommend to a friend
- Service as described
1-5 out of 7 Reviews
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ltwest004
United States
Got the job done quickly and well! Will make sure to buy again when needed
Helpful?
ashwakmcp
Saudi Arabia
Excellent and professional help. Very patient when we encountered hardware-related problems. Identified them and fixed them well. Will order again. Hardware skills allow you to physically operate a computer. Hardware skills can be as simple as knowing how to turn devices on and off. They might also...
Helpful?
ghdqh1515
Repeat Client
South Korea
Helpful?
ghdqh1515
Repeat Client
South Korea
Seller's Response
Helpful?
mantisspam
Repeat Client
Finland
Excellent and professional help. Very patient when we encountered hardware-related problems. Identified them and fixed them well. I as a novice first-time server owner could have not managed myself without this gig. Will order again.
Helpful?
