I will provide saas product support, onboarding, and technical ticket resolution

Reliable technical support for your SaaS product from day-one setup to ongoing troubleshooting.

I currently provide technical support for a US-based healthcare SaaS platform, handling:

• First-line support for user and customer escalations
• Account onboarding, permissions setup, and technical training for new users
• Root-cause investigation (console logs, error tracing) before escalating bugs to engineering
• Ticketing and workflow across JIRA, Intercom, Slack, and Google Workspace

Whether you need someone to own your support inbox, guide new customers through onboarding, or triage bugs before they hit your dev team, I can slot into your existing process quickly.

Background: 7+ years in technical support, including enterprise IT infrastructure so I'm comfortable with both software-side support and the technical depth behind it.

Note: Please message me with your product/tools before ordering so I can confirm fit.