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IT Support Specialist and Network Administrator
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Desktop support Engineer
Kyndryl • Full-time
Jan 2024 - Present • 2 yrs 9 mos
Provided desktop and remote technical support across enterprise environments: • Resolved Windows operating system crashes, driver conflicts, and software application errors. • Configured network connectivity including IP allocation, DNS, DHCP, and router settings. • Delivered remote diagnostic sessions via secure remote desktop tools to minimize downtime. • Troubleshot user account access, authentication issues, and system hardware faults.