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staceyfails

Stacey F.

@staceyfails

Your go to systems VA for SOPs, Google Workspace, automation and AI

United States
About me
IT support engineer by day. Systems builder by night. What I set up for small businesses: - SOPs for the tasks you repeat every week - Gmail and Google Workspace: filters, templates, intake forms, booking pages - Automation consulting and builds - AI starter sessions for ChatGPT and Claude - ManyChat DM automations Ask me about your biggest pain points! I love being helpful and making people’s work days better.... Read more

Skills

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staceyfails
Stacey F.
Offline • 
Average response time: 1 hour

See my services

Business Efficiency & Automation
I will turn your repeat business tasks into simple sops anyone can follow
From$125 / projectMore details
General Assistance
I will organize your gmail and google drive and set up a client intake form
From$150 / projectMore details

Work experience

Orchard

IT Support Engineer

Orchard

Sep 2022 - Present • 4 yrs 1 mo

- Built onboarding for 70 new users a month, covering installing and configuring the apps they need to work efficiently - Delivered macOS and iOS support across an average of 110 tickets a month, with 98% SLA resolution success and 100% user satisfaction - Partnered with cross-functional teams on system improvements that reduced license costs and streamlined operations - Wrote documentation and training materials that improved team operating procedures - Build custom automations and workflows that make teams' work days easier

Georgetown

IT Support Specialist

Georgetown

Nov 2020 - Aug 2022 • 1 yr 9 mos

- Solved an average of 31 help desk calls and tickets a week across software, hardware and networking issues - Standardized documentation for 20 existing End User Support processes in Confluence - Led process improvement for 5 new support processes using Lean and ToP facilitation methods - Deployed 130+ desktops and laptops in one fiscal year, with documentation, applications and policies set up before handoff - Supported SaaS tools including Workday, Office 365 and Zoom - Employee of the Year 2020, out of 900 city employees, for managing Workday ERP implementation and testing - Selected as 1 of 25 leaders citywide for the 2021 Engaged Leader Series