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Fiverr Pro
English
$
USD
I will audit your customer service calls
Customer Support Technical Troubleshooting Specialist
I have spent over 20 years solving complex problems for customers, specializing in account security, technical troubleshooting, and workflow digitization. I am an expert in CRM systems like Salesforce...
About this Gig
Please message me before placing an order to confirm availability and verify there is no conflict of interest with your company.
I listen to your recorded customer service calls and deliver a written report on exactly what works and what costs you customers. I provide specific solutions to fix those problems. My methods are backed by 30 years of real-world experience.
Every audit utilizes a strict 6-area assessment framework. Both the Basic and Standard audits provide a clear snapshot of call quality. You also receive specific language recommendations to improve communication.
The Premium Audit provides the complete picture. It includes a 20-call review and a 30-minute video debrief. You also receive my Reply Kit PDF.
Industry:
Services
•
Technology
•
Transportation & automotive
FAQ
Are there any companies you do not audit?
I cannot accept clients who are direct competitors in the B2B corporate fleet management sector. Please message me with your company name before ordering so I can verify.
In what languages do you conduct call audits?
I only audit calls conducted in English.
What is the 6-area assessment framework?
It is a grading system based on my 30 years of experience. It scores agents on specific metrics including tone, problem resolution, and de-escalation techniques.
How do I send you the call recordings?
You can upload standard audio files directly through the Fiverr order page. If your files are large, you can provide a secure link via Google Drive or Dropbox.
Are my customer call recordings kept secure?
Yes. I treat all audio files as strictly confidential. I delete all recordings from my local system once the final audit report is delivered and closed.
