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Fiverr Pro
English
$
USD
Sai
@stcortez
Expert
Philippines
English
About me
Detail-oriented, adaptable, and highly professional Virtual Assistant with over 3 years of combined background in high-performing multinational customer experience environments. Backed by a strong foundation in global telco operations and extensive hospitality-focused account management, specializing in prompt client communication, issue resolution, schedule coordination, and administrative support. Bringing a strong leadership mindset, proven problem-solving abilities, and a commitment to delivering exceptional service quality for growing businesses.
Skills
Sai
Offline •
Average response time: 1 hour
See my services
Messaging & Emailing
I will virtual assistant and personal secretary
Work experience
Team Leader
Booking.com • Full-time
May 2025 - Present • 1 yr 3 mos
• Managed end-to-end guest and host inquiries, ensuring high satisfaction rates and swift resolution of booking, accommodation, and reservation concerns. • Maintained exceptional quality and performance metrics in a fast-paced, detail-oriented remote and multi-channel environment. • Handled sensitive conflict resolution, scheduling adjustments, and account verification with high accuracy and empathy.
Customer Support Representative
T-Mobile • Full-time
Jul 2024 - Apr 2025 • 9 mos
• Handled high-volume inbound inquiries, billing concerns, technical troubleshooting, and account updates for mobile subscribers. • Demonstrated adaptability and resilience while navigating complex policy guidelines and proprietary software systems under strict performance standards.
